FAQ

How long is processing, shipping, and handling?

Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

PLEASE KEEP IN MIND THAT SHIPPING DAYS START AFTER PROCESSING OF ORDER. 

All Packages Delivery is with USPS. Business days are Monday-Friday.



When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at nayabeautyhair@gmail.com



Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.



May I return my order?

Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair purchases.

Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair.